Refund policy

Dear Valued Customer,

Thank you for choosing us. We strive to provide you with quality products and excellent service. In the event that you receive a defective or wrong item, we have established the following return policy to ensure your satisfaction.

1. Eligibility for Return:

• Our return policy covers only defective items or items that were shipped incorrectly.
• To be eligible for a return, please notify our customer service within 3 days of receiving your order.

2. Reporting a Defective or Wrong Item:

• To report a defective or wrong item, please contact our customer service team at support@wholesaleartificialjewellery.com within the stipulated 3-day period.
• Provide your order number, a detailed description of the issue, and, if possible, include clear photographs of the defective item.

3. Verification Process:

• Our team will review your claim and may request additional information or evidence to assess the defect or error.
• Once the information is verified, we will provide instructions on how to return the item.

4. Return Instructions:

• Follow the instructions provided by our customer service team for returning the defective or wrong item.
• Ensure that the item is securely packaged to prevent further damage during transit.

5. Refund or Replacement:

• Upon receiving and inspecting the returned item, we will process your refund or send a replacement, based on your preference and product availability.
• Refunds will be issued using the original payment method.

6. Video Documentation for Missing Items:

• In the case of a missing item, please record a video while opening the parcel.
• Clearly show the unboxing process, emphasizing any missing items.
• Send the video to our customer service team for review and further assistance.

7. Exceptions:

• This return policy applies solely to defective or wrong items and does not cover general dissatisfaction or change of mind.

Thank you for your understanding and cooperation. We value your trust in us, and we are committed to resolving any issues promptly. If you have any questions or concerns, please do not hesitate to contact our customer service team.